Last Updated: August 3, 2026
JOSLYNC is operated by JOSLYN C LLC. The terms “JOSLYNC,” “we,” “us,” and “our” refer to JOSLYNC and JOSLYN C LLC.
We operate joslync.com, including the information, content, features, tools, products, and services available through the website, to provide customers with an online shopping experience for hair accessories and related products. Our store is powered by Shopify, which provides the ecommerce platform used to operate our services.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place an order, communicate with us, or otherwise use our services.
If there is a conflict between this Privacy Policy and our Terms of Service concerning the collection, use, processing, or disclosure of personal information, this Privacy Policy will control.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual or household.
Personal information does not include information that has been aggregated, anonymized, or de-identified so that it cannot reasonably be associated with you.
Depending on how you interact with our services, we may collect or process the following categories of personal information:
Contact information, including your name, email address, telephone number, billing address, and shipping address.
Order and transaction information, including products viewed, added to a cart, purchased, returned, canceled, or otherwise associated with your account or order history.
Payment information, including payment method, payment confirmation, billing details, transaction status, and limited payment card information. Full payment card details are generally processed directly by Shopify Payments, PayPal, or another payment provider and may not be stored directly by us.
Account information, including your username, password, saved addresses, preferences, account settings, and authentication information.
Customer service information, including the content of emails, forms, telephone calls, return requests, reviews, complaints, and other communications submitted to us.
Device and technical information, including your IP address, browser type, device type, operating system, network connection, device identifiers, and cookie information.
Usage information, including pages viewed, links selected, searches performed, products viewed, referring pages, session activity, and information about how and when you use our website.
Marketing information, including email preferences, advertising interactions, campaign engagement, and products or categories that may be of interest to you.
Fraud-prevention information, including information used to identify suspicious transactions, account misuse, unauthorized payments, or security risks.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you when you place an order, create an account, subscribe to communications, request customer service, submit a return request, provide a review, or otherwise communicate with us.
Automatically through our website when you browse or use our services, including through cookies, pixels, log files, and similar technologies.
From Shopify and other service providers that provide hosting, payment processing, fraud detection, analytics, customer support, advertising, fulfillment, shipping, or related services.
From payment processors, shipping carriers, marketing partners, social media platforms, and other third parties when permitted by applicable law.
From publicly available sources or information you choose to make public.
How We Use Personal Information
We may use personal information for the following purposes.
Providing and Improving Our Services
We use personal information to:
Process and confirm orders;
Process payments and refunds;
Arrange order fulfillment and delivery;
Provide shipping and tracking information;
Manage customer accounts;
Remember preferences and shopping-cart contents;
Process returns, cancellations, and other customer requests;
Provide customer support;
Display products and content relevant to your interactions;
Maintain and improve our website, products, and services; and
Diagnose technical or operational problems.
Communicating With You
We may use your contact information to:
Send order confirmations;
Provide shipping and delivery updates;
Respond to questions and customer service requests;
Provide information about returns or refunds;
Notify you of changes affecting your account or order; and
Send other service-related messages.
These transactional communications are necessary to manage your purchases and may continue even if you opt out of promotional communications.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to send promotional emails, display advertisements, measure advertising performance, and provide information about products or offers that may interest you.
Advertising may be based on your activity on our website, such as products you viewed or placed in your cart.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
Depending on your location and our use of advertising services, you may also have the right to opt out of targeted advertising or certain forms of data sharing.
Security and Fraud Prevention
We may use personal information to:
Authenticate customer accounts;
Verify payment and order information;
Detect, investigate, and prevent fraud;
Identify unauthorized account access;
Protect customers, our business, and service providers;
Enforce our Terms of Service and policies; and
Maintain the security and integrity of our website.
You are responsible for keeping your account credentials confidential. Please contact us promptly if you believe that your account has been accessed without authorization.
Legal and Compliance Purposes
We may use personal information to:
Comply with applicable laws and regulations;
Respond to valid legal requests, subpoenas, court orders, or government inquiries;
Establish, exercise, or defend legal claims;
Investigate violations of our policies;
Maintain financial, tax, transaction, and compliance records; and
Protect the rights, safety, and property of JOSLYNC, our customers, service providers, and others.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.
These technologies may be used to:
Keep products in your shopping cart;
Remember account and website preferences;
Authenticate users;
Process checkout activity;
Measure website performance;
Understand how visitors use our website;
Detect fraud and security risks;
Provide analytics; and
Support advertising and marketing where permitted.
Some cookies are necessary for the website to function and cannot be disabled through ordinary preference settings.
Other cookies, including analytics or advertising cookies, may be subject to consent or opt-out choices depending on your location.
You may manage cookies through your browser settings or through any cookie or privacy preference tool displayed on our website. Disabling certain cookies may affect website functionality.
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate business purposes, including the following categories of recipients.
Shopify
Our store is hosted and supported by Shopify. Shopify processes information relating to your access to and use of our store in order to provide hosting, checkout, security, analytics, payment, and ecommerce functionality.
Information submitted through our store may be transmitted to Shopify and processed in countries other than the country where you live.
Depending on the Shopify services and settings used by our store, Shopify may process certain information for its own purposes or to provide enhanced services. Shopify provides separate consumer privacy information and privacy controls explaining how it processes customer information.
Service Providers
We may disclose personal information to vendors and service providers that perform services for us, including:
Website hosting and ecommerce providers;
Payment processors;
Fraud-prevention and security providers;
Shipping carriers and fulfillment providers;
Cloud-storage providers;
Customer service systems;
Email and communication providers;
Analytics providers;
Advertising and marketing providers; and
Professional advisers such as accountants, consultants, insurers, and attorneys.
These providers may use personal information only as permitted by their agreements with us and applicable law.
Payment Providers
When you make a purchase, payment information may be transmitted directly to Shopify Payments, PayPal, card networks, banks, or other payment providers.
Payment providers process your information according to their own privacy notices, security practices, and contractual obligations.
Shipping and Fulfillment Providers
We may provide your name, shipping address, telephone number, email address, and order information to carriers, fulfillment providers, and other parties involved in delivering your order.
Business and Advertising Partners
Where permitted by law and enabled through our store settings, we may disclose information to marketing and advertising partners to deliver, personalize, and measure advertisements.
Certain advertising disclosures may be considered a “sale,” “sharing,” or use for “targeted advertising” under some privacy laws, even when no money is exchanged.
Where applicable, you may request to opt out of these activities through the privacy choices available on our website or by contacting us.
Legal and Business Transactions
We may disclose personal information:
To comply with legal obligations;
To respond to subpoenas, warrants, court orders, or lawful government requests;
To enforce our agreements or policies;
To protect our rights, customers, business, or services;
In connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction; or
With your direction, request, or consent.
Relationship With Shopify
Shopify provides the platform used to operate our online store.
Information you submit through our services may be shared with Shopify and its service providers to provide and improve ecommerce, payment, security, personalization, analytics, and other services.
Where Shopify processes information on our behalf, Shopify may act as our service provider or processor. In some situations, Shopify may process personal information for its own purposes and be responsible for responding to requests concerning that processing.
Customers may review Shopify’s Consumer Privacy Policy and use Shopify’s Privacy Portal for information about Shopify’s processing activities and available privacy controls.
Third-Party Websites and Links
Our website may contain links to websites, applications, social media platforms, payment services, or other online services operated by third parties.
We do not control the privacy, security, content, or practices of third-party services.
Before providing personal information to a third party, you should review that third party’s privacy policy and terms.
Information posted in public or semi-public areas, including reviews or social media platforms, may be visible to other users and may be used by third parties beyond our control.
The inclusion of a third-party link does not necessarily mean that we endorse the third party or its practices.
Children’s Privacy
Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
We do not knowingly sell or share, as those terms may be defined by applicable privacy law, the personal information of individuals under 16 years of age.
Security of Personal Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission, website, database, or storage system can be guaranteed to be completely secure.
You should avoid sending sensitive or confidential information through unsecured communication channels.
You are responsible for protecting your password and account credentials and for signing out of shared devices after using your account.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors such as:
Whether you maintain a customer account;
Whether the information is needed to complete an order;
Customer service and return requirements;
Financial, tax, accounting, and legal obligations;
Fraud prevention and security needs;
Dispute resolution;
Enforcement of agreements and policies; and
Applicable limitation periods.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
Your Privacy Rights and Choices
Depending on where you live and subject to applicable exceptions, you may have some or all of the following rights.
Right to Access or Know
You may have the right to request information about the personal information we collect, use, disclose, or maintain about you.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Delete
You may have the right to request deletion of personal information, subject to legal and operational exceptions.
For example, we may retain information needed to complete a transaction, comply with legal obligations, prevent fraud, resolve disputes, or enforce agreements.
Right to Data Portability
You may have the right to request a portable copy of certain personal information in a usable format.
Right to Opt Out
Depending on your location, you may have the right to opt out of:
The sale of personal information;
The sharing of personal information for cross-context behavioral advertising;
Targeted advertising; or
Certain forms of profiling that produce legal or similarly significant effects.
Colorado law recognizes consumer rights relating to access, correction, deletion, portability, targeted advertising, data sales, and certain profiling activities, subject to the law’s scope and exceptions.
Universal Opt-Out Signals
Where required by applicable law, we will process recognized universal opt-out signals, such as Global Privacy Control, as a request to opt out of qualifying sales, sharing, or targeted advertising for the browser or device sending the signal.
An opt-out signal may not apply across every device or browser unless it can be associated with your account.
Other browser “Do Not Track” signals may not be recognized unless required by applicable law.
Marketing Preferences
You may unsubscribe from promotional emails by selecting the unsubscribe link included in those emails.
Even after you unsubscribe from marketing communications, we may continue to send transactional or service-related messages concerning your orders, account, returns, policies, or customer service requests.
Exercising Your Rights
To submit a privacy request, contact us at service@joslync.com.
Please include enough information for us to understand and respond to your request.
We may need to verify your identity before processing a request. Verification may require confirming information already associated with your account or transaction.
You may designate an authorized agent to submit a request where permitted by law. We may require proof that the agent is authorized to act on your behalf and may also ask you to verify your identity directly.
We will respond within the timeframe required by applicable law.
We will not discriminate against you for exercising an applicable privacy right.
Appeals
Where provided by applicable law, you may appeal a decision concerning your privacy request by replying to our decision or contacting us at service@joslync.com with the subject line “Privacy Request Appeal.”
We will review the appeal and respond as required by applicable law.
Complaints
If you have concerns about how we collect, use, or disclose personal information, please contact us using the information below.
Depending on where you live, you may also have the right to submit a complaint to your local data protection or consumer protection authority.
International Data Transfers
Our service providers, including Shopify, may process or store personal information in countries other than the country where you live.
Privacy and data-protection laws in those countries may differ from the laws in your location.
Where required by applicable law, international transfers will be supported by appropriate safeguards, contractual protections, recognized standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, business practices, technology, legal obligations, or regulatory requirements.
When changes are made, we will post the revised policy on this page and update the “Last Updated” date.
Where required by applicable law, we will provide additional notice of material changes.
Contact Us
Email: service@joslync.com
Phone: +1 (858) 705-7853
Address: 20921 E 40th Ave, Denver, CO 80249, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST