Shipping Policy

Where We Ship

JOSLYNC currently ships to valid delivery addresses within the United States only. We do not currently offer international shipping.

Customers are responsible for providing a complete and accurate shipping address during checkout. JOSLYNC is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on Saturdays, Sundays, or U.S. public holidays will begin processing on the next business day. Processing times may be extended during high-volume or holiday periods.

Shipping Rates

Orders totaling $29.99 or more qualify for free standard shipping.

Orders below $29.99 are charged a flat shipping fee of $5.99.

Any applicable shipping charge will be displayed at checkout before the customer completes the purchase.

Delivery Timeframe

Standard transit within the United States generally takes 4–7 business days after an order has been dispatched.

The estimated total delivery timeframe is 5–9 business days, including:

1–2 business days for order processing
4–7 business days for transit

Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, service disruptions, incorrect addresses, or high-volume periods.

Tracking Information

After an order has been dispatched, a shipping confirmation email containing the tracking number will generally be sent within 24–48 hours.

Customers who do not see the email should check their spam or junk folder. Tracking information may require additional time to update after it is issued by the carrier.

Address Changes

Please contact us as soon as possible if the shipping address needs to be changed.

We cannot guarantee that an address can be updated after an order has entered processing or has already been dispatched.

Damaged Packages

If a package arrives visibly damaged, please contact us at service@joslync.com and provide:

The order number
A description of the issue
Clear photographs of the package and affected item
A photograph of the shipping label, when available

We will review the information and provide further instructions based on the circumstances.

Lost or Delayed Packages

If tracking information shows no movement for an extended period or indicates that a package may have been lost in transit, please contact us at service@joslync.com.

If tracking shows that a package was delivered but it cannot be located, customers should first check nearby delivery areas, household members, neighbors, and the carrier. JOSLYNC will review reported delivery issues and assist with the available carrier information.