Return and Refund Policy

30-Day Return Window

JOSLYNC accepts eligible return requests submitted within 30 days after the order is delivered.

To qualify for a return, the item must:

Be unworn, unused, unwashed, and unaltered
Be in the same condition in which it was received
Include the original tags, packaging, accessories, and components
Be free from stains, odors, marks, damage, or other signs of use
Include the receipt, order number, or other proof of purchase

Items that do not meet these conditions may not be eligible for return.

How to Request a Return

To request a return, contact us at service@joslync.com and provide:

Your order number
The item you wish to return
The reason for the return
Photographs of the item, packaging, and shipping label when the item is damaged, defective, incorrect, or incomplete

Please do not send a return before receiving approval and return instructions from JOSLYNC.

Returns sent without prior authorization may not be accepted.

Return Address

Approved returns must be sent to:

JOSLYNC
JOSLYN C LLC
20921 E 40th Ave
Denver, CO 80249
United States

The return address above should only be used after your return request has been approved.

Return Shipping

If a return is approved, we will provide instructions explaining how and where to send the item.

Where applicable, we may provide a return shipping label. Any return shipping charge or deduction will be disclosed before the return is completed.

Original shipping charges, when applicable, are generally non-refundable unless the return results from an item that arrived damaged, defective, incorrect, or incomplete.

Customers are responsible for securely packaging returned items. We recommend using a trackable shipping service, as JOSLYNC is not responsible for return packages lost before they reach the return address.

Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order promptly after delivery.

Damaged
Defective
Incorrect
Incomplete

Please include your order number, a description of the issue, and clear photographs showing the item, packaging, and shipping label.

We will review the information provided and offer an appropriate resolution based on the circumstances.

Non-Returnable Items

The following items cannot be returned:

Items that have been worn, used, washed, altered, or damaged after delivery
Items without their original tags or packaging
Customized or personalized products
Gift cards
Items clearly identified as final sale or non-returnable before purchase

For hygiene reasons, worn or used hair accessories cannot be returned unless they arrived damaged, defective, or incorrect.

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Sale Items

Sale items may be returned unless they were clearly identified as final sale or non-returnable before purchase.

Exchanges

JOSLYNC does not currently process direct exchanges.

To obtain a different style, color, or item, return the original item according to this policy. After the return is approved, you may place a separate order for the preferred item.

Product availability is not guaranteed while a return is being processed.

Refund Review

After the returned item is received, we will inspect it and notify you whether the refund has been approved or declined.

Refund approval depends on the condition of the returned item and compliance with this policy.

Refund Processing Time

Approved refunds will be issued to the original payment method within 10 business days after the return has been inspected and approved.

Banks, payment providers, and card issuers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at service@joslync.com.

Order Cancellations

We cannot guarantee cancellation after an order has entered processing or has been shipped. If the order can no longer be canceled, you may request a return after delivery, subject to this policy.